Return & Refund Policy for Lampro Lighting
Last Updated: [Insert Date]
Our Policy: Custom & Made-to-Order Products
Please be aware that all products sold on Lampro.com are custom-made, handcrafted, and personalized to your specific order. Due to the bespoke nature of our lighting, we do not accept returns, exchanges, or offer refunds for change of mind, incorrect color perception on screen, or simply because the item did not meet your expectations once received.
By placing an order with Lampro, you acknowledge and agree to this no-return, no-refund policy for custom-made goods.
Exceptions: Damaged or Defective Items
Your satisfaction is our priority. We stand behind the quality of our craftsmanship. In the rare event that your item arrives damaged or with a manufacturing defect, we will gladly rectify the situation.
What to do if your item is damaged or defective:
- Contact Us Immediately: You must notify us within 48 hours of receiving your delivery. Please email us at [customer.service@lampro.com] with your order number and detailed photos or a video clearly showing the damage or defect.
- Do Not Discard Packaging: Please keep all original packaging, including the outer box and inner protective materials, until the issue is resolved. This is crucial for any potential insurance claims with the shipping carrier.
- Assessment: Our team will assess the provided information and determine the best course of action, which may include:
- Sending replacement parts.
- Arranging for a repair.
- In extreme cases, crafting a full replacement.
We are committed to resolving any legitimate issues with damaged or defective products promptly and fairly.
Incorrect or Incomplete Orders
While we take the utmost care with every order, we are human. If you receive an incorrect item or your order is missing components, please contact us within 7 days of delivery at [customer.service@lampro.com] with your order number and photos of what you received. We will correct the error by shipping the correct item or missing parts to you at no additional cost.
Cancellations & Modifications
Because we begin the production process shortly after an order is placed, order cancellations or significant modifications are only possible if requested within 24 hours of placing the order. After this 24-hour window, your order enters our production queue and cannot be canceled or changed, and no refund will be issued.
Final Sale Acknowledgment
By completing your purchase on Lampro.com, you agree that you have carefully reviewed your order selections (including size, finish, materials, and specifications) and understand and accept our no-return, no-refund policy for our custom-made products.
Contact Us
If you have any questions about this policy, please contact our customer service team before placing your order. We are here to help ensure you are confident in your custom lighting choice.
Email: orders@lampro.com
Phone: 2164260661
Hours: M-f 7am-4pm EST.
Key Recommendations for Implementation:
- Make it Prominent: Place this policy in your website footer under "Return Policy" or "Shipping & Returns." It should also be linked during the checkout process, ideally with a checkbox that the customer must tick to confirm they have read and agree to it.
- Reinforce at Key Points: Add a short, bold notice on product pages: "Please Note: All our lights are custom-made. Returns and refunds are not accepted for change of mind. Please review our Return Policy before ordering."
- Clarity is Key: The language is direct but fair. It protects your business while showing customers you are responsible and will handle genuine problems (damage/defects).
- Update Your Terms & Conditions: Ensure this Return Policy is referenced and linked within your broader Terms and Conditions of Sale.
